Collect hesitation reasons
Ask shoppers why they may be unsure about continuing before checkout, using merchant-configured options.
For Shopify merchants
Cart feedback before checkout
CartReason AI helps Shopify merchants collect feedback from shoppers who hesitate before checkout. It is designed as a diagnostic and feedback collection tool, not as a guarantee of conversion, revenue, or abandonment improvements.
What the app does
Works on cart surfaces
Feedback can be collected from the cart page or cart drawer, depending on the store theme and settings.
Review responses
Merchants can review collected answers in app analytics and export response data as CSV.
Important note
CartReason AI provides feedback and analytics that merchants may use when reviewing their store experience. The app does not guarantee improved conversion rates, increased sales, reduced abandonment, recovered sales, or any specific business outcome.
Policies and support
Review our Privacy Policy, Terms of Service, or contact Support.